Refund Policy

This policy applies to paid Chartosaurus subscriptions bought through Creem, our payment processor: Starter, Pro and Business, on either the monthly or the annual interval. Prices are in USD, and Creem adds tax at checkout where it applies.

The Free plan involves no payment, so there is nothing to refund. If you are on Free, nothing on this page affects you.

Enterprise is sold directly. If you have a signed agreement with us, that agreement governs refunds and this page does not override it.

You can ask for a refund within 14 days of the charge. That applies to everyone, wherever you live.

Here is the reasoning, plainly: consumers in the EU and the UK have a mandatory 14-day right to withdraw from a digital services contract. We could run one rule for them and a shorter one for everyone else, but two rules is one more rule than we want to maintain, so everyone gets the longer one.

The window runs from the charge, not from the day you signed up. A renewal is its own charge with its own 14 days.

The service did not do what this site said it does. If a feature you paid for is broken or absent, that is our problem, not yours.

You were billed in error — the wrong plan, the wrong interval, or a charge you never authorised.

You were charged for a renewal you had already cancelled.

You were charged twice for the same period.

Outside those four cases a refund is at our discretion. In practice we would rather give you one than argue about it — one person reads the inbox, and arguing costs more than $12.

Email support@chartosaurus.com with the date of the charge and the email address on the account. That is the whole process.

There is no form to fill in, no reason you have to justify, and no retention call where someone tries to talk you out of it. Refunds are processed by hand, not by a button, which is why this needs an email at all.

We act on a refund request within 2 business days — usually sooner — and we will reply to tell you we have issued it.

The money landing back in your account is the part we do not control. Once we issue the refund it goes through Creem and then your card issuer or bank, which typically takes another 5 to 10 business days. If it has been longer than that, email us and we will send you the refund confirmation from Creem so you can take it to your bank.

The unused remainder of a term after you voluntarily downgrade or cancel. If you cancel a month into an annual plan, we do not refund the other eleven months — the plan simply runs to the end of the period you have already paid for, and you keep the paid features until then.

There are three exceptions where we do refund the unused part of the term: we remove a feature you are paying for; we change the Terms of Service materially and you decline the change; or we close a paid account for something that is not your fault.

You can cancel at any time from the billing portal in Settings. That needs no email and no approval from us.

Cancelling stops the next charge. It does not claw back the current one: your access runs to the end of the period you have paid for, and then the account falls back to the Free plan.

Nothing is deleted when you fall back to Free. Your charts, dashboards and connections stay where they are, subject to the Free plan's limits. Deleting your account is a separate, deliberate action described in the Privacy Policy.

Please email us before you file a chargeback with your bank. A chargeback costs us a fee on top of the refunded amount and takes weeks to resolve, and in almost every case we would have refunded you voluntarily within two business days if you had asked.

If you have already filed one, tell us anyway — we will not hold it against your account, and it is easier for both of us to resolve it directly.

Email support@chartosaurus.com for anything on this page: a refund request, a question about a charge, or a correction if something here does not match what happened to you. One person reads that inbox and answers within two business days.